Shipping policy
Shipping Policy
Last updated: April 2026
At PROM General Trading LLC, we aim to provide reliable worldwide shipping. Please review our shipping policy carefully before placing your order.
Processing Time
Orders are processed within 1–3 business days after payment confirmation.
Orders are not processed on weekends or public holidays.
During peak periods, processing times may be slightly extended.
Shipping Time
Estimated delivery time:
5–15 business days worldwide
Delivery times are estimates and not guaranteed.
Actual delivery may vary depending on destination country, customs procedures, and carrier conditions.
Shipping Locations
We ship worldwide.
However, delivery to certain remote regions or restricted countries may not be possible.
If shipping to your location is unavailable, we will notify you and issue a refund if necessary.
Shipping Costs
Shipping is free worldwide unless otherwise stated on the product page.
Additional charges may apply for expedited shipping options if available.
Customs, Duties and Import Taxes
International shipments may be subject to customs duties, import taxes, or local handling fees.
These charges are the responsibility of the customer and are not included in the purchase price.
PROM General Trading LLC is not responsible for delays caused by customs clearance.
Tracking Information
Tracking information will be provided once your order has been shipped.
Please allow up to 5 business days for tracking updates to appear in the carrier’s system.
Split Shipments
Orders containing multiple items may be shipped separately depending on product availability and warehouse location.
You may receive multiple tracking numbers for a single order.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect address is provided:
• reshipping fees may apply
• delivery delays may occur
• refunds cannot be guaranteed
Orders returned due to incorrect addresses may require additional shipping charges for reshipment.
Shipping Delays
Delivery delays may occur due to:
• customs inspections
• weather conditions
• logistics disruptions
• carrier delays
• peak seasonal demand
Such delays are outside our control.
Lost or Stolen Packages
If your package is confirmed lost in transit, we will offer a replacement or refund.
PROM General Trading LLC is not responsible for packages marked as delivered by the carrier but reported missing afterwards.
Customers are encouraged to contact their local carrier for assistance in such cases.
Unclaimed Shipments
If a shipment is returned to us due to being unclaimed, refused, or undeliverable:
• reshipping costs must be covered by the customer
• original shipping fees are non-refundable
Delivery Confirmation
Once a shipment is handed over to the carrier, responsibility for delivery transfers to the customer.
We are not liable for delays or delivery failures caused by third-party carriers.
Contact
📩 prom@prom-store.com