Terms of service
Terms of Service
Last updated: April 2026
OVERVIEW
This website is operated by PROM General Trading LLC, Dubai, United Arab Emirates. Throughout the site, the terms “we”, “us” and “our” refer to PROM General Trading LLC.
PROM General Trading LLC operates this website and online store, including all related information, content, features, tools, products and services (the “Services”) to provide customers with access to our products.
Our store is hosted on Shopify Inc., which enables us to provide the Services to you.
By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service and our Privacy Policy.
If you do not agree to these Terms, you should not use our Services.
Use of Our Website
By using this website, you confirm that:
• you are at least the legal age in your country of residence
• the information you provide is accurate and complete
• you will not misuse our website or services
Accounts may not be transferred or shared with others.
Products
We aim to display all products as accurately as possible. However:
• colors may vary depending on your screen
• packaging may differ from images shown
• minor variations in design may occur
Products may be sourced from international suppliers.
We reserve the right to modify or discontinue products at any time.
Orders
Placing an order represents an offer to purchase.
We reserve the right to accept or decline any order at our discretion.
Orders are confirmed only after successful payment processing.
Orders cannot be canceled once processing or shipping has started.
Purchases are intended for personal use only.
Pricing & Payments
All prices are listed in USD unless otherwise stated.
Prices may not include:
• shipping costs
• customs duties
• import taxes
Customers are responsible for any applicable duties or local taxes.
Payments are processed securely through third-party payment providers.
Shipping & Delivery
We ship worldwide.
Estimated delivery time:
5–15 business days
Delivery times are estimates and not guaranteed.
Delays may occur due to:
• customs processing
• shipping carriers
• weather conditions
• peak seasons
• international logistics disruptions
Risk transfers to the customer once the order is handed to the carrier.
Returns & Refunds
Returns and refunds are handled according to our Return & Refund Policy available on our website.
Optional Tools
Our website may provide access to third-party tools and applications that we neither monitor nor control.
We provide access to such tools “as is” and without warranties of any kind.
Your use of optional third-party tools is entirely at your own risk and subject to the terms of those providers.
Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for examining or evaluating their content or accuracy.
Accessing third-party websites is at your own risk.
Customer Feedback
If you submit comments, reviews, suggestions, or other materials to us, you agree that we may use them without restriction, edit them, publish them, or distribute them without compensation.
We are not obligated to maintain comments in confidence or respond to them.
Errors, Inaccuracies and Omissions
Occasionally there may be information on our website containing typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery times, or availability.
We reserve the right to correct errors and update information or cancel orders at any time without prior notice.
Prohibited Uses
You may not use our Services:
• for unlawful purposes
• to violate regulations or laws
• to infringe intellectual property rights
• to transmit malicious software
• to distribute spam or misleading content
• to collect personal information of others
• to interfere with security features of the website
Violation may result in termination of access to our Services.
Intellectual Property
All website content including:
• logos
• product descriptions
• images
• graphics
• layout and design
belongs to PROM General Trading LLC and may not be reproduced without permission.
Unauthorized use may violate intellectual property laws.
Relationship with Shopify
Our store is hosted by Shopify Inc.
However, all purchases are made directly with PROM General Trading LLC.
Shopify is not responsible for any aspect of transactions between you and us.
Privacy
Your submission of personal information through the store is governed by our Privacy Policy.
Shopify may also process certain information in order to provide the Services.
Disclaimer
All products and services are provided “as is” and “as available”.
We do not guarantee uninterrupted or error-free operation of our website.
Limitation of Liability
PROM General Trading LLC is not liable for:
• indirect damages
• loss of profits
• shipping delays outside our control
• customs clearance delays
• misuse of products
Liability is limited to the purchase price of the product.
Indemnification
You agree to indemnify PROM General Trading LLC against claims resulting from:
• violation of these Terms
• misuse of our Services
• violation of applicable laws
Severability
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions remain enforceable.
Termination
We reserve the right to suspend or terminate access to our Services at any time if users violate these Terms or misuse our website.
Assignment
We may transfer or assign our rights and obligations under these Terms without prior notice.
Governing Law
These Terms are governed by the laws of the United Arab Emirates.
Changes to These Terms
We reserve the right to update these Terms at any time.
Changes take effect immediately after publication on this page.
Contact
PROM General Trading LLC
Dubai, United Arab Emirates
📩 prom@prom-store.com